Shipping Protection
Free Worldwide Shipping including Customs Duties and Tariffs
Description & Features
Description & Features
Shipping & Rerturns
Shipping & Rerturns
• Shipping: Orders are processed within 1–3 business days. Standard delivery takes 7–14 business days, depending on your location.
• Returns: You may return or exchange products within 60 days of receiving your order. Items must be in original condition with proof of purchase.
If your item is defective or damaged due to manufacturing issues, we’ll gladly replace it at no additional cost.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Discover more in our FAQ
Shoot our team an email & we’ll get back to you ASAP
How long does it take to process an order?
How long does it take to process an order?
We understand that getting your order to you as quickly as possible is important, and we do our best to get your order processed and shipped out in a timely manner.
Typically, we require 1-3 business days to prepare your order for shipment. Once your order has been processed, it will be shipped out via our standard shipping method (UPS, FedEx, USPS), which typically takes between 7-14 days for delivery, depending on your location.
While this manual crafting process may add a little extra time to the production and processing of your order, we believe it's worth it to ensure that you receive a one-of-a-kind piece that you'll love for years to come.
Is it possible to have my product customized/personalized?
Is it possible to have my product customized/personalized?
Yes, absolutely! At our store, we are committed to providing a personalized shopping experience for our customers. We understand that everyone has unique needs and preferences, and we strive to accommodate them as much as possible. We offer a wide range of customization options, including different sizes, colors, longer or shorter wires, and much more.
If you have any special requests or specific requirements, please feel free to contact our customer service team. We will do our best to accommodate your needs and create a unique order tailored to your preferences.
Our goal is to ensure that you are completely satisfied with your purchase, and we believe that customization is one of the best ways to achieve this. So, whether you are looking for a particular color or need longer wires for your installation, we are here to help.
What is your return policy?
What is your return policy?
We accept returns within 60 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase. If the item is faulty or damaged, we will cover the return shipping and provide a replacement or full refund.
How do I track my order?
How do I track my order?
Great news - it's time to celebrate because your order is now on its way! Once we hand your order over to UPS, FedEx or USPS, we will promptly send you a confirmation email containing a'Track Order' button. This button will directly take you to the tracking page website, where you can stay updated on the live tracking updates of your shipment!
Customers praised the shipping protection service for keeping lights safe during delivery. Reviews highlight "very good protection," with items arriving "well wrapped, in great condition" even for international orders. Customers appreciated the "excellent customer service" and "fast and trust service." Delivery times varied, with one noting a 4-week wait.
- I love my lights and they arrived well wrapped, in great condition.
- Thanks for making my light safe when shipping.
- They are a beautiful addition to my home.
très bonne expérience. produit bien suivit ,site réactif . livraison en bon état. beau produit
I recommend to everyone. Thanks for making my light safe when shipping.
Thank you so much for your kind words and recommendation! We are happy to hear that our Shipping Protection product was able to make your shipping experience worry-free. It's our pleasure to keep your items safe during transit. Thank you for choosing our product. Have a great day!
Rufat Lights team.
Very good protection for the lights
Hi there! Thank you for leaving your feedback on our Shipping Protection. We're glad to hear that it provided great protection for your lights. Thank you for choosing our product. Have a great day!
I looked for quite some time for pendant lights that were unique. They are a beautiful addition to my home.
Thank you for taking the time to leave us a review! We are so happy to hear that you love our unique pendant lights. We hope they continue to be a beautiful addition to your home. Thank you for choosing our Shipping Protection for your purchase. Have a wonderful day!
Excellent customer service
Thank you for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our customer service. Our team works hard to provide the best support for our customers. We appreciate your feedback and hope to continue exceeding your expectations in the future. Thank you for choosing our Shipping Protection service. Have a great day!
Very good Kamps!
Shipping Protection
I love my lights and they arrived well wrapped , in great condition .
I need to order 2 more.
I’m from Whitianga in NZ so they came a long way.
Beverley
Super schöne Lampe, schneller Versand und ein super Support. Ich kann es uneingeschränkt empfehlen. Ich habe 13 Stück bestellt und es kamen alle heil an. Auch mein Sonderwunsch wurde erfüllt. Gerne wieder!
very helpful team
My order arrived at exactly when you said it would - just before I had to leave for out of town. Plus we had the time to install it right away. Thank you.
Just that. We have purchased from Rufat numerous times and we are always very happy with the products and the service.
Ware ist so wie beworben. Lieferung hat 4 Wochen gedauert.
Shipping Protection
