Returns & Refunds
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rufatlights.com.
Please note that returns will need to be sent to the following address:
Rufat Yakubov
Mivtza Nahshon 70/24
Beer Sheva, 8445146, Israel.
The following items can't be returned or exchanged
• Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You can always contact us for any return question at info@rufatlights.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty
At Rufat Lights, selected fixtures come with warranties when purchased. Please note that our warranty covers only manufacturing defects and does not include normal wear and tear. The warranty also does not cover any electrical work. Our customers are our top priority, and our team is here to address any issues and provide solutions to ensure your satisfaction. We may request evidence (such as photos and/or videos) of the defective parts, and replacements will be offered at our discretion.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rufatlights.com.
How did it all start
Our journey began in 2018 on Etsy, a humble start that blossomed into a radiant tale of craftsmanship and joy, touching the lives of 5000 delighted customers and counting., Rufat Lights embarked on its adventure with a passion for craftsmanship and a dedication to quality. From humble beginnings, we've grown into a beacon of creativity and innovation in the realm of lighting design. Our commitment to excellence has enabled us to curate the finest selection of captivating designs, each meticulously crafted to captivate the senses and elevate the ambiance of any environment.
Our mission
At Rufat Lights, our mission is to illuminate your world with handcrafted lighting creations that radiate elegance, charm, and personality. We began our journey with a simple vision: to bring artisanal brilliance into homes and spaces, one exquisite piece at a time.
We believe that lighting isn't just a component of design; it serves as the primary character that establishes the ambiance and envelops your space in warmth and comfort. It bestows upon your surroundings an irreplaceable sense of home. Let us be your guide and transform your living space!
Customization at Its Finest
We understand that every space is unique, which is why we offer fully customizable lighting solutions tailored to your individual needs. Our team of skilled artisans and interior designers works closely with you to bring your vision to life, crafting bespoke creations that harmonize perfectly with your environment and reflect your personal style.
Unparalleled Selection
At Rufat Lights, we pride ourselves on offering the best selection of breathtaking designs that blend style, functionality, and artistry seamlessly. From minimalist marvels to opulent masterpieces, our collection spans a diverse range of aesthetics to suit every taste and preference.
Join Us on this Illuminating Journey
Whether you're looking to enhance your home's atmosphere, add sophistication to your office, or infuse a commercial space with ambiance, Rufat Lights is here to light the way. Enter a realm where artistic flair meets practicality, and allow us to lead you through an enchanting expedition of light and ingenuity.
Welcome to Rufat Lights, where brilliance knows no limits.
Our Promise
At Rufat Lights, customer satisfaction is our top priority! We firmly believe that taking care of our valued customers is the cornerstone of our business.
That's why we're thrilled to offer round-the-clock support from our knowledgeable customer service team. Whether you have questions about our products, need assistance with customizations, want to track your shipment, or require post-purchase support, we're here for you every step of the way.
Plus, we stand behind our products with a hassle-free 60-day return policy. For more information, please review our refund policy Here
And the best part? Shipping plus custom and duties is on us! You can sit back and relax while we take care of delivering your order to your doorstep.
We're genuinely excited to have the opportunity to serve you. If you ever have any questions or feedback, please don't hesitate to reach out to us at info@rufatlights.com.
We're always here to assist you and ensure your experience with Rufat Lights is nothing short of exceptional!