Shipping Policy
We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
Processing Time:
We do our best to process & ship all orders as soon as possible. Most orders are processed within 24-72 hours.
Shipping Time:
Once your order has been processed, it will be shipped out via our standard shipping method UPS, FedEx, USPS, YunExpress which typically takes between 7-14 days for delivery, to USA, Canada, Australia, New Zealand and Europe.
Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can also track your order using your tracking number here.
Cancellation Policy:
To cancel your order, please email us or contact our live chat support within 24 hours of your purchase and mention “Cancellation” as the reason. If the order has already been processed, a cancellation fee will apply. Unfortunately, once the order has been shipped, cancellations are no longer possible.
Customs & Duties:
All shipping charges (or free promos) listed include customs, duty, or taxes. We cover all the Customs and Duties.
- Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
- If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
- If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund.
MY ORDER HASN'T ARRIVED:
If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: info@rufatlights.com.
If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at info@rufatlights.com
How did it all start
Our journey began in 2018 on Etsy, a humble start that blossomed into a radiant tale of craftsmanship and joy, touching the lives of 5000 delighted customers and counting., Rufat Lights embarked on its adventure with a passion for craftsmanship and a dedication to quality. From humble beginnings, we've grown into a beacon of creativity and innovation in the realm of lighting design. Our commitment to excellence has enabled us to curate the finest selection of captivating designs, each meticulously crafted to captivate the senses and elevate the ambiance of any environment.
Our mission
At Rufat Lights, our mission is to illuminate your world with handcrafted lighting creations that radiate elegance, charm, and personality. We began our journey with a simple vision: to bring artisanal brilliance into homes and spaces, one exquisite piece at a time.
We believe that lighting isn't just a component of design; it serves as the primary character that establishes the ambiance and envelops your space in warmth and comfort. It bestows upon your surroundings an irreplaceable sense of home. Let us be your guide and transform your living space!
Customization at Its Finest
We understand that every space is unique, which is why we offer fully customizable lighting solutions tailored to your individual needs. Our team of skilled artisans and interior designers works closely with you to bring your vision to life, crafting bespoke creations that harmonize perfectly with your environment and reflect your personal style.
Unparalleled Selection
At Rufat Lights, we pride ourselves on offering the best selection of breathtaking designs that blend style, functionality, and artistry seamlessly. From minimalist marvels to opulent masterpieces, our collection spans a diverse range of aesthetics to suit every taste and preference.
Join Us on this Illuminating Journey
Whether you're looking to enhance your home's atmosphere, add sophistication to your office, or infuse a commercial space with ambiance, Rufat Lights is here to light the way. Enter a realm where artistic flair meets practicality, and allow us to lead you through an enchanting expedition of light and ingenuity.
Welcome to Rufat Lights, where brilliance knows no limits.
Our Promise
At Rufat Lights, customer satisfaction is our top priority! We firmly believe that taking care of our valued customers is the cornerstone of our business.
That's why we're thrilled to offer round-the-clock support from our knowledgeable customer service team. Whether you have questions about our products, need assistance with customizations, want to track your shipment, or require post-purchase support, we're here for you every step of the way.
Plus, we stand behind our products with a hassle-free 60-day return policy. For more information, please review our refund policy Here
And the best part? Shipping plus custom and duties is on us! You can sit back and relax while we take care of delivering your order to your doorstep.
We're genuinely excited to have the opportunity to serve you. If you ever have any questions or feedback, please don't hesitate to reach out to us at info@rufatlights.com.
We're always here to assist you and ensure your experience with Rufat Lights is nothing short of exceptional!