FAQS
Orders & Purchases
Is it possible to have my product customized/personalized?
Is it possible to have my product customized/personalized?
Yes, absolutely! At our store, we are committed to providing a personalized shopping experience for our customers. We understand that everyone has unique needs and preferences, and we strive to accommodate them as much as possible. We offer a wide range of customization options, including different sizes, colors, longer or shorter wires, and much more.
If you have any special requests or specific requirements, please feel free to contact our customer service team. We will do our best to accommodate your needs and create a unique order tailored to your preferences.
Our goal is to ensure that you are completely satisfied with your purchase, and we believe that customization is one of the best ways to achieve this. So, whether you are looking for a particular color or need longer wires for your installation, we are here to help.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 60-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 60 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How much do I pay for shipping?
How much do I pay for shipping?
Shipping is FREE Worldwide for all of our products. You don't have to pay anything for shipping when you place an order with Rufat Lights. We cover all Customs, Duties, and Tariffs. We use a reliable courier service to ensure your order arrives safely and on time. With reliable delivery, you can be sure that your items will arrive quickly and in perfect condition.
How long does shipping take?
How long does shipping take?
We understand that getting your order to you as quickly as possible is important, and we do our best to get your order processed and shipped out in a timely manner.
Typically, we require 1-3 business days to prepare your order for shipment. Once your order has been processed, it will be shipped out via our standard shipping method (UPS, FedEx, USPS), which typically takes between 7-14 days for delivery, depending on your location.
While this manual crafting process may add a little extra time to the production and processing of your order, we believe it's worth it to ensure that you receive a one-of-a-kind piece that you'll love for years to come.
How can I track my order?
How can I track my order?
Great news - it's time to celebrate! Your order is now on its way. Once we hand your order, we will promptly send you a confirmation email containing a ' Track Order' button. This button will directly take you to the tracking page website, where you can stay updated on the live tracking updates of your shipment. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Need Help?
For any questions or comments you may have, please complete the short form below, and we'll respond within 1-2 business days.