Frequently asked questions

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna, plus other local options shown at checkout depending on your country. Every payment goes through a secure, encrypted checkout.

Yes. With Shop Pay Installments you can split eligible orders into 4 interest-free payments, and Klarna is available in supported countries. You'll see the options at checkout.

Prices are shown in US dollars. You can change your country at the bottom of any page to see prices in your local currency where it's available.

One discount code can be used per order. Codes can't be combined with each other.

Email us or message our live chat within 24 hours of your purchase and write "Cancellation" as the reason. If your order has already been processed, a cancellation fee applies. Once it has shipped, it can no longer be cancelled.

Many of our fixtures can be adjusted. Message our team with the product link and your measurements before you order, and we'll confirm what's possible and send you the exact dimensions.

Shipping is free worldwide, and customs, duties and import taxes are already included in the price. There is nothing extra to pay on delivery.

Orders are processed within 1–3 business days. Delivery then usually takes 7–14 days to the USA, Canada, Australia, New Zealand and Europe.

We ship worldwide. If you're outside the regions above, message us with your country and we'll give you a delivery estimate before you order.

You'll receive tracking by email, usually within 48 hours after your order ships. You can also follow it on our Track your order page.

If your order hasn't arrived within 35 business days, you're eligible for a free reshipment or a refund. Email info@rufatlights.com with your order number. If tracking shows the parcel waiting at a local post office, please contact the carrier first.

Contact us as soon as possible, before your order ships, and we'll do our best to update it. Orders shipped to an incorrect address entered at checkout aren't eligible for a reshipment or refund.

Shipping Protection is an optional add-on in your cart, priced based on your order total and shown in the cart before checkout. It covers your order if it's lost in transit, stolen after delivery or arrives damaged. You can switch it on or off in the cart before you check out.

You can request a return within 60 days of receiving your item. It needs to be unused, in its original packaging, with proof of purchase. To start a return, email info@rufatlights.com and we'll send you the return instructions.

Yes. Orders placed with a discount code are covered by our 60-day return policy. Only items marked "Final sale" on the product page can't be returned.

Return shipping is paid by the customer, and the item needs to come back in its original condition. If your item arrived damaged, defective or wrong, see the next question.

Please check your order when it arrives and contact us right away at info@rufatlights.com with photos of the item and the packaging. We'll review it and make it right, usually by sending a replacement part or item.

Once your return is received and approved, the refund goes back to your original payment method within 10 business days. Your bank may need a few extra days to show it.

Yes. Every fixture comes with a 1-year warranty against manufacturing defects. It doesn't cover normal wear and tear or electrical work. We may ask for photos or a short video of the issue.

Yes. Message us with your order number and the part you need, and we'll send you a quote and a direct payment link.

Yes. If your order ships to the European Union, you have a legal right to cancel or return it within 14 days for any reason. This right is included in our 60-day return policy.

Yes. All of our lamps support 110-260V. That covers typical household supply in the United States and Canada (about 120V) and in Europe and the UK (about 220–240V). You do not need a separate transformer for voltage when installing a standard hardwired Rufat Lights fixture in those regions.

Most Rufat Lights chandeliers, pendants, and wall fixtures are hardwired to a ceiling or wall junction box. They are not designed as simple wall-plug lamps. Always check the product page for the installation type on the specific item you are buying.

We recommend installation by a licensed electrician. Hardwired lighting involves your home's electrical system. A qualified electrician can connect the fixture safely and in line with local rules where you live. If you are unsure about your wiring or ceiling box, contact a professional before you start.

Dimming and bulb details vary by product. Check the product page for the bulb type (for example G4, E26/E27, or integrated LED) and whether a dimmer is supported. Use bulbs and dimmers that match the fixture's specifications. If the listing is unclear, message our team with the product link before you purchase.

Yes. We ship worldwide, and all lamps support 110-260V. Most of our customers are in the United States, Canada, and Europe. Shipping is free on our orders, with customs and duties covered as described in our shipping policy. Typical preparation is about 1–3 business days, and delivery often takes about 7–14 days depending on your location. Eligible purchases may be returned within 60 days under our returns policy.

Most pendants and chandeliers come with an adjustable cord, cable or chain, and the product page lists the length. If you need it longer, ask us before you order.

Only fixtures marked as waterproof or for outdoor use are suitable for bathrooms and outdoor areas. Check the product page, and if it isn't stated, ask us before you buy.

Email us before you order with your country and the product you want. We will help you confirm voltage and installation expectations for your home.

Our guides walk you through it with measurements in inches and centimeters: the Dining Room Chandelier Size Guide, the Kitchen Island Pendant Lighting Guide and the Foyer Chandelier Size Guide. Not sure? Send us your room or table size on live chat and we'll suggest a size.

Warm white (about 3000K) gives a soft, cozy light that suits living rooms, dining rooms and bedrooms. Cool white is brighter and crisper, which works well in kitchens, bathrooms and workspaces.

Many of our pieces are finished by hand, so small variations in color, texture and grain are part of each fixture's character. Check the dimensions on the product page, or ask us for exact measurements before you order.

Yes. Our Trade Program gives interior designers, architects, home stagers, hospitality buyers and contractors 20–35% off, depending on annual spend. Applications are reviewed within one business day.

Yes. Trade partners get project pricing, and on eligible tiers a dedicated contact and Net 30 payment terms. Apply through the Trade Program page or email us your project details.

Message us on live chat, which is answered by real people, or email info@rufatlights.com and we'll reply within 24 hours. You can also use the contact form on our Contact page.