Shipping
How does shipping and delivery work?
Upon receiving your request, our team will commence assembling your light. The team ensures that each component is functioning appropriately and that the light is constructed correctly. We collaborate with prominent shipping companies such as UPS, FedEx, and USPS to deliver your handcrafted light as soon as possible. Usually, it takes around 1-3 business days to process your order and 7-14 days for delivery. After the processing period, we will provide you with tracking details so that you can track your light's journey to your doorstep. we cover all the Customs and Duties. It is worth noting that each light is handmade and manually crafted to ensure its uniqueness and quality.
How long will it take to get my order?
We understand that getting your order to you as quickly as possible is important, and we do our best to get your order processed and shipped out in a timely manner.
Typically, we require a processing time of 1-3 business days to prepare your order for shipment. Once your order has been processed, it will be shipped out via our standard shipping method (UPS, FedEx, USPS), which typically takes between 7-14 days for delivery, depending on your location.
While this manual crafting process may add a little extra time to the production and processing of your order, we believe it's worth it to ensure that you receive a one-of-a-kind piece that you'll love for years to come.
How much do I pay for shipping?
Shipping is FREE for all of our products. You don't have to pay anything for shipping when you place an order with us. We cover all Customs and Duties. We use a reliable courier service to ensure your order arrives safely and on time. With reliable delivery, you can be sure that your items will arrive quickly and in perfect condition.
How do I track my order?
Great news - it's time to celebrate because your order is now on its way! Once we hand your order over to UPS, FedEx or USPS, we will promptly send you a confirmation email containing a 'Track Order' button. This button will directly take you to the tracking page website, where you can stay updated on the live tracking updates of your shipment!
Product
Is it possible to have my product customized/personalized?
Yes, absolutely! At our store, we are committed to providing a personalized shopping experience for our customers. We understand that everyone has unique needs and preferences, and we strive to accommodate them as much as possible. We offer a wide range of customization options, including different sizes, colors, longer or shorter wires, and much more.
If you have any special requests or specific requirements, please feel free to contact our customer service team. We will do our best to accommodate your needs and create a unique order tailored to your preferences.
Our goal is to ensure that you are completely satisfied with your purchase, and we believe that customization is one of the best ways to achieve this. So, whether you are looking for a particular color or need longer wires for your installation, we are here to help.
Is it possible to buy several products together in one order?
Certainly! We are delighted to inform you that you can purchase multiple products from our store in a single order. Our online store is designed to make shopping easier and more convenient for you, and we offer a vast range of high-quality products to suit all your needs.
To buy multiple products, simply browse our store and select the products you wish to purchase, then click the "add to cart" button for each item. The products will be added to your cart, and you can access your cart at any time to review your items and proceed to checkout when you are ready.
In addition to the convenience of purchasing multiple products in one order, we also offer special discounts for bulk orders.
Do you have installation Instructions?
Certainly! We understand that installation can be a challenging process, especially if you are not familiar with the product. That is why we have made it a priority to provide our customers with comprehensive installation instructions for all of our products.
Our installation instructions are designed to be easy to follow, with step-by-step guidance that will help you install your product quickly and efficiently. We also offer a video guide for each product, which provides a visual demonstration of the installation process. This can be particularly helpful for those who prefer a more hands-on approach or who learn better through visual aids.
In the event that you require additional assistance, our customer service team is always available to help.
I need to cancel or change my order! how?
It's understandable that you may need to cancel or modify your order at times. In such cases, please contact us as soon as possible by sending an email with the subject line "CHANGE" or "CANCEL". We will make every effort to accommodate your request, however, if your order has already been dispatched by our fulfillment partner, you will need to go through our returns process.
We always strive to process and deliver your orders as quickly as possible, but we also understand that sometimes things can change. So, please don't hesitate to reach out to us and we'll do our best to assist you with your request.
What actions can I take if my order arrives in a damaged condition?
In the event that your order arrives in a damaged condition, please get in touch with us immediately. We request you to provide us with images or a video clearly showing the product and the damage caused, so that we can take necessary actions to resolve the issue as soon as possible. Rest assured, we'll do our best to assist you and resolve the problem.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact oue live chat or email us directly and we’ll take you through the process.
Other
What forms of payment are accepted by your store?
We understand that having a variety of payment options is important to our customers. That is why we accept all major credit cards, including VISA, Mastercard, and AMEX.
In addition to credit card payments, we also offer the option to pay via PayPal.
What is the level of security for payments on your platform?
Absolutely! We take the security and privacy of our customers very seriously. We understand that online transactions involve sensitive information such as credit card details, so we have implemented strict security measures to protect your data.
Our payment platform uses the latest encryption technology and industry-standard security protocols to ensure that your payment information is secure. We regularly update our security features to stay ahead of potential threats and keep our customers' data safe.
You can shop with confidence knowing that we are committed to providing a safe and secure shopping experience. your privacy and security are our top priorities.
Is there any discount available for designers on your products?
Certainly! We value our designer customers and understand that they have unique needs and requirements. As a result, we offer special discounts and benefits to designers who purchase our products for their projects.
We work closely with designers to provide them with the support they need, including personalized recommendations for our products that best fit their specific design needs. Additionally, we offer competitive pricing for bulk orders, as well as customization options such as different colors, sizes, and designs to ensure that their projects stand out.
We are always happy to work with designers to help bring their vision to life, and we welcome any inquiries or requests they may have. If you are a designer interested in our products or services, please feel free to contact us to learn more about our designer discounts and how we can assist you with your projects.
High Quality
Adjustable Height
