Shipping Policy

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 1–3 business days.

Shipping Time:

Once your order has been processed, it will be shipped out via our standard shipping method UPS, FedEx, USPS, YunExpress which typically takes between 7-14 days for delivery, to USA, Canada, Australia, New Zealand and Europe.

Tracking your order: 

All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 
You can also track your order using your tracking number here. 

Cancellation Policy:

To cancel your order, please email us or contact our live chat support within 24 hours of your purchase and mention “Cancellation” as the reason. If the order has already been processed, a cancellation fee will apply. Unfortunately, once the order has been shipped, cancellations are no longer possible.

Customs & Duties: 

All shipping charges (or free promos) listed include customs, duty, or taxes. We cover all the Customs and Duties.

• Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
• If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
• If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

MY ORDER HASN'T ARRIVED:

If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: info@rufatlights.com.

 If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at info@rufatlights.com